We had the wonderful opportunity to speak with Rachael Nye, the spa manager of Hand and Stone Massage and Facial Spa in Franklin, TN. Have a look at our interview with Rachael below to get more information about the spa’s services, deals, and more.
- How did you get started as the spa manager of Hand and Stone Massage and Facial Spa?
I started as a Front Desk Spa Associate and worked my way up into spa management within 8 months. From the interview, my goal was to grow into management and hoping to continue to grow in the company.
- What services are offered at Hand and Stone?
Hand & Stone is a massage and facial spa. We offer a variety of massages (Swedish, Signature Hot Stone, Himalayan Salt Stone Massage, Deep Tissue, Prenatal, Sports, etc.). We also offer facials with enhancements, such as microdermabrasion, LED Skin Phototherapy, Peels, NuFACE Microcurrent. We also offer hair removal (waxing) services.
- What can first time visitors expect?
First time guests can expect a friendly and warm welcoming to start their relaxation with us. Upon arrival, they will have their own personal Spa Associate to assist them with any questions or concerns, as well as set them up with a client form that allows us to customize their services from beginning to end. Their Spa Associate will then review the form and educate the clients about what to expect, what they have control over during their service(s) and help them feel at home. They will be then introduced to their service provider, who will take them back to the treatment room to discuss the service, as well as specific concerns they may have for their appointment. We want to make sure all clients feel welcome, at home and enjoy their time with us at Hand & Stone.
- How does the Membership Rewards Program work?
As part of our amazing Lifestyle Program, members earn points every time they come in for services, purchase products and gift cards, refer friends, and even by just signing up. These points accumulate and then can be used towards free hot stone upgrades, exceptional facial upgrades, and even full services. It’s a great reward for the members to receive a special gift to treat themselves.
- Are there any special offers or deals at this time?
Currently, in honor of Mother’s Day, we are offering a great gift card deal through the 13th of May. If anyone purchases one of our gift card Spa Packages, they receive a FREE massage or facial gift card. They can treat someone else, or keep it to treat themselves.
- What makes Hand and Stone different from other spas?
Hand & Stone has many differences. We try to go above and beyond for our clients and create an environment where they feel like they are at home and that they want to continue to relax with us. We also offer a non commitment Lifestyle Program that allows our clients the flexibility with discounted pricing, great benefits, and special offers. We know that life gets crazy, so we make our Lifestyle Program easy to work with all lifestyles. We also have longer hours throughout the week and on the weekends to accommodate all schedules.
- Where are you located and what are your hours?
We are located in Franklin, TN at 4091 Mallory Lane Suite 124. We are open 7 days a week. Monday – Friday 9am-9pm, Saturday 8am-8pm, Sunday 10-6
- Bonus Question! What is your personal favorite service offered at Hand and Stone?
Oh! Just one!? Ha! I would have to say one of my favorites would be a Himalayan Salt Stone Massage. The Himalayan Salt Stones are warmed to about 115 degrees and really relax the muscles and allows the therapist to get deeper without as much pain. You also get a slight exfoliation, plus with the coconut oil used during the massage, your skin feels amazing after your massage! There are 84 nutrients and minerals that help detox the body and eliminates a lot of the negative ions our bodies create on a daily basis. This is a great service and truly a great treat!
Mother’s Day Gift Card Deal: